ookk Frequently Asked Questions

Creating an ookk account takes under two minutes. Visit ookk.today, click the registration button, and fill in your full name, date of birth, email address, mobile number, and a strong password. You will receive a verification code via SMS to confirm your mobile number. Once confirmed, your account is active and you can proceed to complete KYC verification to unlock full deposit and withdrawal access.

ookk requires a valid government-issued identity document to complete KYC. For Bangladesh-based players, the preferred document is your National Identity Card (NID). Alternatively, a valid passport is accepted. You will need to upload a clear photo of the front and back of your NID (or the photo page of your passport), along with a recent selfie holding the document. Verification is typically completed within one to three hours during business hours.

No — ookk strictly allows one account per person. Operating multiple accounts is a breach of our Terms & Conditions and may result in all accounts being permanently closed and any balances being forfeited. If you have forgotten your password or are having trouble accessing your existing account, use the password reset option on the login page or contact our support team at [email protected] for assistance.

On the ookk login page, click "Forgot Password" and enter the email address or mobile number registered to your account. You will receive a reset link or a one-time code within a few minutes. Follow the instructions to create a new password. If you no longer have access to your registered email or phone number, contact support directly with your NID details so the team can verify your identity and help you regain access.

You can request account closure at any time by emailing [email protected] with the subject line "Account Closure Request". Our team will process your request, ensure any remaining balance is withdrawn to your preferred payment method, and permanently close the account. If you are closing because gambling has become a concern, we recommend considering self-exclusion first — it preserves your balance while locking gameplay, and our team can guide you through that process.

Yes — ookk is accessible to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All you need is a smartphone or computer and a stable internet connection. Payment methods like bKash, Nagad, and Rocket work nationwide, so players in any division can deposit and withdraw with equal ease.

ookk offers a comprehensive game library covering four main categories: sports betting (cricket, football, kabaddi, hockey), live casino (roulette, baccarat, blackjack, and game shows powered by Evolution Gaming and Ezugi), slots (from Pragmatic Play, NetEnt, Microgaming, and others), and specialty games including crash games like Aviator by Spribe and fish-shooting jackpot games like Ocean King. New titles are added regularly.

Yes — cricket betting is one of ookk's most popular features among Bangladeshi players. You can place bets on Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top run-scorer, total runs, fall of wicket, over/under runs per over, and live in-play betting during matches. Markets open well in advance of each fixture and close at the start of play.

All games available on ookk use certified Random Number Generator (RNG) technology, independently verified by the game's original developer or a third-party testing laboratory. Slot titles from providers such as Pragmatic Play, NetEnt, and Microgaming publish their RTP (Return to Player) percentages, which typically range from 94% to 97%. Live casino games from Evolution Gaming and Ezugi are streamed in real time from professional studios and use physical cards and wheels, ensuring no algorithmic manipulation.

Yes — the entire ookk platform is fully optimised for mobile browsers. Simply open ookk.today in Chrome, Firefox, or Safari on your Android or iOS device and you have access to every game, every betting market, and every account function including deposits and withdrawals. No app download is required. The mobile layout automatically adapts to your screen size, and touch controls work seamlessly across slots, live casino tables, and sports betting screens.

RTP (Return to Player) varies by slot title. Most Pragmatic Play and NetEnt slots on ookk carry an RTP between 94% and 97%. The RTP is a long-term statistical average — it means that for every ৳100 wagered across thousands of spins, the game returns ৳94–৳97 on average. Individual sessions can vary significantly above or below this figure. You can find the specific RTP for any game in its in-game information or paytable screen before placing a bet.

ookk is a secure platform protected by industry-standard SSL encryption, which safeguards all data transmitted between your device and our servers. Your financial transactions via bKash, Nagad, and bank transfer are processed through secure payment gateways. Player funds are held separately from operating funds. All games are sourced from certified international providers with independently verified RNG systems. ookk does not sell or share your personal information with third parties outside of necessary operational partners.

You must be 18 years of age or older to register and play on ookk. This is a strict requirement with no exceptions. All players must confirm their age during registration and submit a valid NID or passport as part of the KYC verification process. Any account found to belong to a person under 18 will be immediately and permanently closed. ookk takes underage gambling seriously and does not direct any marketing toward minors.

Self-exclusion on ookk is straightforward. Log in to your account, go to Settings > Responsible Gaming, and select "Self-Exclusion". Choose a duration of 6 months, 1 year, 2 years, or permanent exclusion. Your account is locked within one hour and cannot be reopened during the exclusion period. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will process it immediately, 24 hours a day.

Yes — ookk provides daily, weekly, and monthly deposit limits that you can configure at any time from your account's Responsible Gaming settings. Once set, no further deposits above your chosen limit will be processed for that period. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions. You can also set loss limits, session time limits, and wagering limits through the same menu.

If gambling is beginning to feel out of control, act early — it is much easier to address at the first signs than after a crisis. Start by setting a deposit or loss limit on ookk, or activate a time-out period to pause your account. If you need a longer break, use our self-exclusion tool. Contact our support team at [email protected] at any time and we will help you immediately, with no judgment. For professional counselling, speak to a mental health provider or community health centre in your city.